The aim of the EETS, the European Electronic Toll Service, is to allow the user of a vehicle to conclude one service contract and use one OBE for circulating a vehicle within all the electronic toll domains in Europe.
Within the EETS a toll charger has to accept vehicles with onboard equipment (OBE) from a third party, the EETS provider, and to utilise toll declarations received from this provider.
This paper discusses measures for a toll charger to assess the performance of an toll service provider and, if applicable, vice versa.
Not included are measures to measures to assess ones own performance or the access the performance of an EETS provider in relation to its customers
This paper is still draft and comments are therefore very welcome.
This paper contains the personal view of the author. It does not present or imply any official position of his employer, the Dutch Ministry of Infrastructure and the Environment.